Return policy

Parcels not distributed by the service provider:

In the event of a confirmed declaration of loss of the package by our carrier, depending on the nature of the product, available stocks and according to the customer's wishes, we will offer either a refund or the re-shipment of an equivalent product, if it is.

Transport damage:

This case concerns damaged packages, fractured packages, missing or damaged products. The customer will make reservations characterized on the attendance sheet, have the delivery person co-sign and keep a copy of the document. If the product is damaged, the customer must imperatively refuse the package and note a reservation on the delivery slip (package refused because open or damaged during delivery, precisely characterize the damage).

These reservations must be very precise. The mention "subject to unpacking" does not constitute a qualified reservation and has NO LEGAL VALUE. It is therefore essential to precisely describe the condition of the packaging and / or the product, and to precisely characterize the damage (for example: Breaking noise, Open package, damaged packaging, torn, pressed on the bottom right corner , product scratched, pressed, on the left side, package refused because open or damaged during delivery ...). The customer must also confirm these reservations to the carrier by registered mail no later than 48 working hours following receipt of the item (s), and send a copy of this letter.

at: Le Shop, 28, Quai Arloing - 69009 - LYON, remembering the references on the delivery slip.

Note: Verification of the condition of the product is considered to have been carried out once the delivery slip has been signed.

By signing the delivery receipt apart from specific reservations, and accepting the products, the customer acknowledges having received the merchandise in a condition giving him complete satisfaction.

Delivery not in accordance with the order in terms of quality or quantity:

The customer must contact Le Shop to set out the details of the dispute, by email or post.

Unpacking failure, Defective product:

The customer must contact Le Shop to set out the details of the dispute, by email or post.

A confirmation of support will be sent to the customer in order to resolve the observed problem. Products must be returned in their ORIGINAL PACKAGING, in perfect condition, accompanied by all accessories and notices, as well as the form provided by customer service, duly completed. Items returned incomplete, damaged, damaged, used or soiled cannot be exchanged, and will be subject to a chargeable repair not covered by the warranty.

Returns from mainland France are made exclusively after agreement of the after-sales service by sending a prepaid return slip. Upon receipt of the return slip sent by email by the after-sales service, the customer has 30 days to return his merchandise. After this period, the return will be at its expense.

Any unjustified return (failure not proven, adjustment, failure due to improper use) will be billed to the customer: intervention costs (hourly rate) and return of the goods.

Return policy, retractation

Buyers, non-professional individuals, benefit from a withdrawal period of fourteen days from the delivery of their order to return the product to the seller for exchange or refund without penalty.

All items can be exchanged or refunded within the legal deadlines.

The date of receipt of the delivered product is used to assess the period of fourteen days. Return costs are the responsibility of the customer. In the context of an order for several products, the period begins to run from receipt of the last product delivered.

Return costs are the responsibility of the customer. For products over 30 kg, the return costs are as follows in the event that the customer wishes a collection:

from 30 to 50 kg: 75 euros including tax / from 50 to 100 kg: 100 euros including tax / from 100 to 200 kg: 150 euros including tax

The customer requesting a return will be provided with a form to be returned by email to the company Le Shop. Products must be returned in their ORIGINAL PACKAGING, in perfect condition, accompanied by all accessories and notices, as well as the form provided upon delivery of the product, duly completed. Items returned incomplete, damaged, damaged, used or soiled cannot be taken back, and will be returned at the customer's expense.

Product refunds will be made within a period of less than or equal to 14 days after receipt of proof of shipment by the customer, or failing this after actual receipt of the package by us. The refund will be made at the choice of Le Shop by crediting the customer's bank account or by check sent to the customer's name and billing address.