Frequently Asked Questions
Consignment shop
How does consignment work?
You bring us your instrument or your equipment, we evaluate it together and set a realistic selling price based on the market. The item is put up for sale in the store and online for a duration of 3 months, renewable if necessary.
What is the amount of the commission?
The commission varies depending on the price of the instrument. You will find all the details in the Consignment tab on our site.
When am I paid?
After the purchase of your equipment, we will pay you once the legal withdrawal period for the buyer has elapsed, which is 14 days after the sale. Payment is made by bank transfer or check, cash.
Can I retrieve my instrument before the end of the 3 months?
Yes, you can take it back at any time upon simple request, unless it is already reserved by a customer in the process of purchasing. If you retrieve your equipment before one month of deposit, a fee of €15 will be applied to cover the costs of sale and management.
Can I sell my instrument elsewhere at the same time?
No, for the entire duration of the consignment, The Shop benefits from the exclusivity of online sales. We ask you to remove your listings from other platforms to avoid duplicates and ensure a clear management of the transaction.
Workshop services
What types of repairs do you offer?
Our luthier workshop takes care of common adjustments (action, intonation, string changes), electronic repairs, and structural repairs (refretting, nut, headstock or top fractures). SagarrAmp exclusively handles the repair and restoration of tube amplifiers, echo chambers, and vintage musical equipment. We do not take care of transistor amplifiers or non-repairable equipment.
Can I have a quote before dropping off my equipment?
Yes, you can obtain an estimated quote before the deposit by contacting us by phone or by email. A precise quote is then established during the workshop diagnosis, and no repairs are carried out without your agreement.
How to make an appointment?
SagarrAmp operates by appointment only. The lutherie workshop is more flexible and can welcome you without an appointment for simple drop-offs, but it is always advisable to call ahead to limit waiting time.
What are the deadlines?
According to the workload of the workshop and the type of intervention, generally count between 1 and 3 weeks. For emergencies (touring artists, imminent concert), we do our best to find a quick solution.
Are repairs guaranteed?
Yes, all our repairs are guaranteed for parts and labor. In case of a problem related to the intervention, the return is done at no cost.
Delivery and shipments
What are the delivery methods offered?
We ship your orders with Colissimo, Chronopost, or UPS. For heavy or bulky amplifiers, a specialized carrier may be offered to ensure secure transport.
Is the shipment insured?
Yes, all shipments include transport insurance. For instruments of very high value, if no shipping solution covers the entire value, a hand delivery may be offered.
What is the preparation and delivery time?
Orders are prepared within 1 to 3 business days after payment is received. Delivery times then vary according to the chosen carrier (on average 24 to 72 hours in mainland France).
What to do if the package is damaged?
Upon receipt, always check the condition of the packaging before signing. In case of any anomaly, take photos of the package and its contents before opening and mention your reservations on the delivery note. Inform us within 48 hours so that we can trigger the insurance. Without these elements, it may be impossible to obtain a refund.
Payment and security
What are the accepted payment methods?
You can pay for your purchases by :
- Credit card via Shopify Payments (secure online payment with 3D Secure)
- PayPal – Payment in installments with Alma (subject to eligibility)
- Check (for orders in France, shipping after clearance)
- Cash and credit card for in-store purchases
Are online payments secure?
Yes, all transactions are protected by Shopify Payments, which uses encryption that complies with PCI DSS standards. Your banking data is never stored on our servers.
Do you offer payment in installments?
Yes, we offer payment in 3 or 4 installments with Alma. Any fees and eligibility conditions are displayed before you confirm your order.
Returns and cancellations
Can I return my purchase?
Yes, in accordance with Article L221-18 of the Consumer Code, you have 14 calendar days from the receipt to exercise your right of withdrawal, without having to provide a reason or pay a penalty.
What are the conditions for the return to be accepted?
The product must be returned in its original condition, perfectly protected and in its complete packaging (accessories, manuals, etc.). Any incomplete or damaged item may be refused and will be returned to you at your expense.
Are the return fees my responsibility?
Yes, except in case of an error on our part.
What is the timeframe for my refund?
After receipt and inspection of the product, the refund is processed via the original payment method within a maximum of 14 days.
Which products are excluded from the right of withdrawal?
The items that cannot be returned for hygiene or health protection reasons once unsealed (strings, reeds, harmonicas, cleaning products, software, etc.) are not eligible for return.
Products and warranty
Where do your second-hand products come from?
Our used instruments, amplifiers, and effects mainly come from consignment and selected buybacks by our team. Each product is inspected, tested, and refurbished if necessary before being put up for sale.
Can I trust the condition of the products?
Yes, each product sheet contains photos and a detailed description reflecting the actual condition of the item. We are transparent: any significant defect is reported. You can also try the instruments in-store before purchasing.
What guarantee do you offer?
All new products benefit from the legal conformity warranty of 2 years and the warranty against hidden defects. Used products benefit from this same legal warranty and, in addition, a commercial warranty of 3 months, including parts and labor.
What is the difference between the guarantees?
- Legal warranty : covers defects of conformity or hidden defects on new products for 2 years from the date of delivery.
- Commercial warranty : specifically covers used products for 3 months to provide you with additional peace of mind.
Practical questions
What are your opening hours?
The store is open from Tuesday to Saturday, from 10 AM to 12:30 PM and from 2 PM to 7 PM. SagarrAmp and the lutherie workshop are available from Tuesday to Friday. Nicolas, our luthier, finishes at 5 PM on Friday: remember to come by beforehand for your deposits and withdrawals of instruments.
How to access the store?
We are located at 28 Quai Arloing, 69009 Lyon. Accessible by metro (line D – stop Valmy) and by bus (C14, C6). Despite the renovation work on Quai Arloing, free parking spaces remain in front of the store, under the quays.
How to contact you?
By phone at 0428295365 or by email at contact@leshop-lyon.fr
Special cases
Do you provide estimates for instruments?
As a small team, we cannot provide remote estimates (neither by phone nor from photos). Each instrument is unique and requires a detailed in-store inspection to establish a realistic value. The estimates made by us are intended solely to prepare for a sale in the context of a consignment or a buyback. You remain free to accept or refuse our proposal, of course.
Can you order new equipment on request?
Yes, we can order certain new products (strings, accessories, or specific equipment) from our suppliers. Do not hesitate to ask us if you are looking for a specific item.
Do you offer workshop reservations for touring artists?
Yes, we do our best to prioritize urgent interventions for touring musicians. Contact us in advance so that we can arrange a suitable time slot.
Do you test and maintain second-hand products?
Yes, each second-hand product is tested, adjusted, and maintained before being offered for sale to ensure its proper functioning.
Do you make exchanges?
No, we do not do direct exchanges. If you wish to change your equipment, we offer three suitable solutions:
- Consignment : to maximize your resale price, with payment after the sale.
- Trade-in : faster and often more interesting than a simple buyback, allowing you to leave immediately with another instrument or a store credit.
- Buyback : simple and immediate solution, we buy your equipment directly.
Can I return my purchase?
Yes, you have 14 days from the receipt to exercise your right of withdrawal, provided that the product is in its original condition and perfectly protected.
What are the possible payment methods?
Bank card, PayPal, check (France), cash in store, and secure online payment.
Do you offer payment in installments?
Yes, we offer payment in 3 or 4 installments with Alma. The eligibility conditions and any fees are displayed before you confirm your order.
Do you rent instruments?
No, we do not offer rentals. But our partner New Loc Lyon will certainly be able to meet your backline and equipment rental needs.
Is it possible to reserve a product?
Following several setbacks with unfulfilled reservations, we have chosen not to block any equipment anymore. Sales are now based on the principle of first come, first served, in order to ensure fairness for all our customers.